Baggage Protection, by Blue Ribbon Bags, expedites tracking for your customer’s checked-in luggage worldwide, providing updates via email and SMS. If your customer’s checked-in bags have been mishandled, that is they do not arrive at your customer’s destination and have been instead been sent to another destination and are therefore delayed or lost—the Blue Ribbon Bags team will coordinate with the airlines and send them regular updates by email or SMS as to the whereabouts of their bags. They will keep tracking until the bags are found or declared lost by the airlines.

Furthermore, if the Mishandled Bags are not found within 96 hours of flight arrival, they will be eligible for the service guarantee:

- Compensation of Rs. 19,000 per bag for domestic flights and Rs. 66,000 per bag for international flights is provided. 

- Up to two bags per passenger are covered. 
- No proof of contents is needed.

You can purchase Baggage Protection when booking your customers' tickets on tripjack.com. All passengers who buy the service will be automatically enrolled with Blue Ribbon Bags and receive a Service ID number on their ticket. They'll get an email within 24 hours of enrolling. If not, contact [email protected] for assistance.

No. They need to purchase the service before the commencement of their travel to be eligible.

Step 1: If your baggage is delayed, go to the 'Lost Baggage' counter for your airline or any counter at the airport.

Step 2: Obtain the tracking information (Property Irregularity Report or File Reference Number) from the airline.

Step 3: Visit https://volaron.blueribbonbags.com/ or call 888 BAGGAGE (888-224-4243) within 24 hours of your flight arrival time to report the mishandled baggage to Blue Ribbon Bags

Step 4: Provide the required basic information that is needed to activate the tracking service (Personal Details, File Reference Number, Service ID number, Baggage Tag numbers etc)

Step 5: Blue Ribbon Bags will start tracking your bags immediately and provide real-time updates via email and SMS.

Step 6: If your bags aren't traced within 96 hours of your flight landing, you'll be eligible for compensation: Rs. 19,000 per bag for domestic flights and Rs. 66,000 per bag for international flights, up to two bags per passenger.

Mishandled bag refers to any delayed or lost checked-in baggage that was not loaded on your flight.

If the Mishandled Bags are not found or delayed beyond 96 hours after your flight lands, Blue Ribbon Bags will compensate you Rs. 19,000 per bag for domestic flights and Rs. 66,000 per bag for international flights. No proof of contents or receipts required. Compensation is for up to two checked-in bags per passenger.

They have the option of receiving the compensation amount via cheque, wire transfer, UPI or RTGS.

No, this is only applicable for those bags which have been checked-in with the airline.

The Baggage protection service will track all 4 bags, however in case it is not found, the compensation will be paid only for 2 bags.

No. Each purchase is per person, per airline confirmation number, regardless of the number of connections (connecting flights) and the number of bags. The service will track all their bags and give them real-time updates on the same. If the service has not been able to track their bags within the stipulated time, they will get a flat  compensation of Rs. 19,000 per bag (Domestic flights) and Rs. 66,000 per bag (International flights). However, the compensation is payable for a maximum of two checked-in bags per passenger.

All flights within one PNR will be covered by Baggage Protection. Each person has to purchase their individual service.

Yes, the Baggage Protection service from Blue Ribbon Bags provides coverage for all flights, on all airlines, globally.

Any flight changes within the PNR will be automatically updated. If any changes are made outside the PNR then they will not be eligible.

The service must be purchased prior to all flights within an inbound or outbound itinerary. The service cannot be purchased “mid-connection”.

No proof of baggage contents or receipts are required to lodge a claim or receive a payout. If the service has not been able to track their bags within the stipulated time, they will get a flat payout of Rs. 19,000 per bag (Domestic flights) and Rs. 66,000 per bag (International flights), for a maximum of two checked-in bags per passenger.

No. In case there is a no show, the amount paid for the Baggage Protection service will not be refunded.

The Baggage Protection service from Blue Ribbon Bags does not cover theft of baggage or items within the bag. The customer can raise a complaint for the same directly with the airline.

The Baggage Protection service exclusively covers lost and mishandled checked-in baggage and is not a substitute for travel insurance policies.

If you had added the service before putting the booking on hold, you can purchase the service. However, if you had not added the service before the hold, you will not be able to add it while completing the booking.

The Baggage Protection service does not include delivery to the passenger’s address. Bags are considered returned once they arrive at the airport as per the airline's baggage tracking system. Baggage Protection service will search for the bag and deliver it to the destination airport. Few airline carriers do deliver it to an address of your choice. Once you receive a confirmation that your bag has been found, you can check with your respective airline.

They will receive automatic email, WhatsApp and SMS updates every time there is any change to the status of their Mishandled Bag.